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STORE POLICIES

WARRANTY POLICY

All NEW products sold on this site will be sold under the manufactures warranty terms and conditions policy and this is to be processed by the Supplier from whom the product was purchased from. The warranty approval process is carried out by the manufacture of the product, no replacement or repairs will be supplied outside this arrangement and no compensation will be given for down time of this process. All freighting of the product will be at the customer's expense. Fulcrum needs to be advised for the warranty claim process to begin. Please email frasercoast@fulcrumsuspensions.com.au to notify us.


REFUND POLICY

If you receive an incorrect product that was not what you purchased, you should contact us via frasercoast@fulcrumsuspensions.com.au and advise of the issue, we will review the sale process and information supplied and advise of the steps to rectify the problem. The policy is to supply the correct replacement product as soon as possible, refunding of money will only be done if approved by Fulcrum, but be assured we will always act in the customer's best interest.

CHANGE YOUR MIND/SEND ITEM BACK

You can change your mind on a purchase that you have paid for within 48 hours for non-special order purchase only, if the products have been sent the cost of freight return will be the customers and the refund will only take place once the products are received back in as new condition. A refund of the full amount minus the merchant transaction fees will occur once all the above conditions are meet, a refund outside this time frame and conditions will not be approved. You should contact us via frasercoast@fulcrumsuspensions.com.au

WHAT PAYMENT METHODS DO WE ACCEPT

PayPal
paypal

Credit Cards

Bank Deposit
bank transfer


DO WE ACCEPT OVERSEAS ORDERS

Yes but additional costs are incurred the company used to freight will be chosen by Fulcrum, the freighting time will be from a 2-4 week time frame dependant on location . Please contact us to find out more information at frasercoast@fulcrumsuspensions.com.au

FREIGHTING

The products purchased from the site will be freighted with a company of Fulcrum's choosing. Products less than 10kg of weight will be sent in most cases by Australia Post, at the time the product has left with the freight company you will be emailed a tracking number for you to monitor the products journey to your door. For products that are over 10kg they will be sent via a courier service, these services require a signature for delivery so it is best for the parts to be delivered to a business address or an address that will be occupied during business hours, Otherwise the goods if not left due to no signature will be returned to the freight depot where you will need to pick up from. Fulcrum does not have any control over the timeframe it takes to deliver the parts, please understand that it is a third party business and in some cases it may take long then advised we will always assist and follow up on any concerns our customers have. For all concerns please contact us at frasercoast@fulcrumsuspensions.com.au

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